In a contribution to Inbound Logistics, ASW CEO André Thornton outlined 5 steps companies can follow to benchmark performance in crossdocking operations. A summary of his insights is below. Click here for the full article.
Crossdocking is the process of breaking down a large shipment into smaller shipments and/or combining shipments for delivery, ideally within 36 hours. Crossdock operations offer a solution to companies focused on reducing inventory levels. In order to achieve consistent and reliable performance in cross dock operations, companies must identify and benchmark their metrics.
When operations teams follow these 5 steps, they can benchmark their performance against the best operations in the country.
1. Determine the right drivers to measure success
2. Measure and monitor data over extended time frames
3. Define efficiency
4. Categorize efficiency factors
5. Define quality